The Customer Experience Conference is a global series where 100+ high-profile CX professionals and decision-makers from the DACH region and Europe come to share their expertise and meet their peers. The participants include CCXOs, VPs of CX, Heads of CX, and Directors from top global companies.
The Customer Experience Conference is an unparalleled opportunity for CX professionals passionate about delivering exceptional customer experiences. By attending, you will gain invaluable insights from industry leaders, learn about the latest trends and innovations in customer experience, and discover practical strategies to enhance your organization’s CX. The conference features engaging discussions, and ample networking opportunities, allowing you to connect with your peers and expand your professional network.
Find out how top companies are using real-time feedback tools and techniques to quickly respond to customer needs and expectations, and to identify and resolve issues before they escalate.
Construct a seamless and integrated experience across multiple touchpoints and digital channels and explore the benefits of an omnichannel approach, including increased customer engagement and loyalty. Master the delivery of an outstanding digital customer experience, including strategies for omnichannel engagement, personalization, and the use of data and analytics
Examine the impact of AI on enhancing customer experiences. Learn effective techniques for using AI to analyze customer data and feedback, and how to integrate these insights into service improvement and decision-making processes.
Build a consistent and seamless customer experience from the moment a customer learns about your brand to after the sale. Our speakers also cover best practices for resolving customer issues effectively and efficiently, and for continuously gathering and acting on customer feedback to drive improvement.
Leverage AI and chatbots to improve customer engagement and satisfaction and learn best practices for designing conversational interfaces that are intuitive, effective, and efficient. Discover how to use natural language processing and machine learning to create conversational experiences that provide customers with personalized and relevant information, support, and recommendations
Explore the importance of placing the customer at the center of all business decisions and strategies and learn practical methods for gathering customer feedback, conducting customer research, and integrating customer insights into decision-making.
Construct a seamless and integrated experience across multiple touchpoints and digital channels and explore the benefits of an omnichannel approach, including increased customer engagement and loyalty. Master the delivery of an outstanding digital customer experience, including strategies for omnichannel engagement, personalization, and the use of data and analytics
Learn how to move beyond reactive customer service to a proactive approach that anticipates customer needs and resolves issues before they arise. Explore techniques for implementing predictive analytics, customer journey mapping, and proactive communication strategies that not only improve customer satisfaction but also reduce service costs.
Create a seamless and enjoyable customer experience from pre-purchase to post-purchase and examine the different touchpoints in the customer journey and the impact they have on customer satisfaction. Uncover strategies for creating a consistent brand experience, ensuring a smooth handoff between channels, and resolving customer issues effectively.
Head of Customer Experience at GetYourGuide (1K+ employees)
As the Head of Customer Experience at GetYourGuide, Oltjona leads a team of experts who are passionately committed to delivering exceptional customer experience and commercial performance. She has over 15 years of international experience in multicultural, fast-paced companies, where she has established a culture of customer centricity and delivered best-in-class NPS results and experience differentiators.
Her core competencies include customer experience management, strategy development, efficiency improvement, program management, product management, and performance monitoring. She uses customer insights and data to drive decision-making and engage cross-functional teams to deliver innovative solutions that meet customer needs and business goals. Oltjona has a diverse professional and cultural background gained in Canada, Albania, Ireland, Malta, and Germany. She is motivated by creating value for customers and stakeholders, and by constantly learning and growing in her field.
Head of Customer Experience & Insights at Qlik (3K+ employees)
Head of Customer Care - Technical Services and Support at Doctolib (3K+ employees)
Passionated customer oriented leader with experience in customer facing responsibilities in various countries and industries.
With over 15 years of experience in the software industry, Oliver has developed deep expertise in Customer Care, Customer Success, and Key Account Management. His career spans a variety of sectors, including Automotive, Aerospace & Defense, Chemistry, Materials & Process Industry, and Healthcare Technology.
Oliver excels in leading large intercultural teams, fostering collaboration, and driving impactful results. His passion lies in delivering customer-centric solutions and achieving business success. His leadership skills and ability to navigate complex software landscapes enable me to effectively support clients and exceed their expectations.
Head of Customer Care and Conversion - Digital at Sonova Gruppe (4K+ employees)
UX Lead, Vice President at Deutsche Bank (71K+ employees)
Over 17 years of experience in Customer Experience, User Experience, UI & Graphic design. Focus on CX & Product design.
Specialties: CX, UX, UI design, art direction, management.
Head of Customer & Operational Excellence at Straumann Group (10k+ employees)
Ich glaube daran, dass wahre Exzellenz nur durch kontinuierliche Weiterentwicklung und gemeinsame Visionen erreicht werden kann. Mein Antrieb ist es, Menschen und Organisationen zu inspirieren, ihre Ziele zu übertreffen und durch innovative Lösungen nachhaltige Erfolge zu erzielen. Für mich bedeutet Erfolg, positive Veränderungen herbeizuführen und das volle Potenzial sowohl von Individuen als auch von Teams zu entfalten.
Durch eine einzigartige Kombination aus strategischem Denken, Kommunikations- und Coachingfähigkeiten sowie fundierter IT-Expertise setze ich mich für die Optimierung von Prozessen und die Förderung agiler Transformationen ein. Meine Führungsrollen bei der Straumann Group und Wawibox haben mir gezeigt, wie entscheidend es ist, eine Vision zu entwickeln und diese durch gezielte Planung und exzellente Kundenbetreuung umzusetzen. Ich arbeite eng mit Teams zusammen, um innovative Lösungen zu erarbeiten, die sowohl operative Exzellenz als auch eine herausragende Customer Experience gewährleisten.
Aktuell arbeite ich als Head of Customer & Operational Excellence bei der Straumann Group, wo ich gemeinsam mit meinem Team die agile Transformation rund um OKR leite, Prozessoptimierungen vorantreibe und das Customer Experience weiterentwickle. Zuvor habe ich als Head of Customer Happiness bei Wawibox strategisch den Bereich entwickelt und Teams erfolgreich aufgebaut. Meiner beruflichen Station als Tanzlehrer verschaffte mir den Fokus auf Kundenbedürfnisse und das Verständnis von Gruppendynamiken und Kommunikation.
Ich strebe danach, durch innovative Ansätze und eine zielgerichtete Weiterentwicklung sowohl mich selbst als auch die Organisationen, mit denen ich arbeite, stetig voranzubringen. Ich bin immer auf der Suche nach neuen Herausforderungen und Möglichkeiten, um transformative Erfolge zu erzielen und die Zusammenarbeit innerhalb von Teams zu stärken
Head of Section - Customer Journey & Experience Management (CX Innovation) at Hyundai Motor Europe (12K+ employees)
Our event is an outstanding gathering of CX professionals from Europe, reputable solution providers, and world-class experts. It’s an exceptional opportunity to expand your network in the DACH region and Europe and discuss the best practices in the CX domain.
Interact with our panelists, ask questions, discuss your challenges, and learn how the largest companies around the world have solved problems similar to yours and how they optimize their CX strategies. Our panelists are customer experience experts from diverse industries.
Our speakers discuss the latest trends in the CX field. The attendees can always engage in the discussion with questions and comments in the Q&A sessions. Most importantly, you learn how top companies are dealing with those challenges and you get inspiration on how you can improve the results of your team’s work.
Enjoy a spontaneous and engaging discussion around one of the CX hot topics. It’s a remarkable opportunity to address new challenges in a more practical way.
Access an international community of 100+ high-profile CX experts and decision-makers from top companies in the DACH region and have an insight into the new cutting-edge CX strategies and grab the chance to evaluate your accomplishments compared to your peers.
Enhance your conference experience by signing up for exclusive pre/post-event activities brought to you by our partners. Indulge in delectable dinner, raise a glass at a cocktail party, engage in thought-provoking roundtables, or sharpen your skills at a workshop.
Registration
At Deutsche Bank's Autobahn Technology Platform, we use a data-driven approach to improve the customer experience (CX). Our advanced analytics tool helps us track how customers interact with our services, measure performance, and understand which features are most used.
By employing real-time data analytics in addition to user research and other qualitative techniques, we can make smarter decisions that save time and reduce costs. This presentation will showcase how our analytics solution is seamlessly integrated into our CX strategy and development process, helping us deliver better experiences for our customers.
Olga Volkova
Presentation
Presentation
Presentation
Coffee break/Networking session
1400€
World-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies in Europe
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
2500€
World-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies in Europe
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
