As the Head of Customer Experience at GetYourGuide, Oltjona leads a team of experts who are passionately committed to delivering exceptional customer experience and commercial performance. She has over 15 years of international experience in multicultural, fast-paced companies, where she has established a culture of customer centricity and delivered best-in-class NPS results and experience differentiators. Her core competencies include customer experience management, strategy development, efficiency improvement, program management, product management, and performance monitoring. She uses customer insights and data to drive decision-making and engage cross-functional teams to deliver innovative solutions that meet customer needs and business goals. Oltjona has a diverse professional and cultural background gained in Canada, Albania, Ireland, Malta, and Germany. She is motivated by creating value for customers and stakeholders, and by constantly learning and growing in her field.