The Customer Experience Conference is a global series where 100+ high-profile CX professionals and decision-makers from the DACH region and Europe come to share their expertise and meet their peers. The participants include CCXOs, VPs of CX, Heads of CX, and Directors from top global companies.
The Customer Experience Conference is an unparalleled opportunity for CX professionals passionate about delivering exceptional customer experiences. By attending, you will gain invaluable insights from industry leaders, learn about the latest trends and innovations in customer experience, and discover practical strategies to enhance your organization’s CX. The conference features engaging discussions, and ample networking opportunities, allowing you to connect with your peers and expand your professional network.
Find out how top companies are using real-time feedback tools and techniques to quickly respond to customer needs and expectations, and to identify and resolve issues before they escalate.
Create a seamless and enjoyable customer experience from pre-purchase to post-purchase and examine the different touchpoints in the customer journey and the impact they have on customer satisfaction. Uncover strategies for creating a consistent brand experience, ensuring a smooth handoff between channels, and resolving customer issues effectively.
Construct a seamless and integrated experience across multiple touchpoints and digital channels and explore the benefits of an omnichannel approach, including increased customer engagement and loyalty. Master the delivery of an outstanding digital customer experience, including strategies for omnichannel engagement, personalization, and the use of data and analytics
Leverage AI and chatbots to improve customer engagement and satisfaction and learn best practices for designing conversational interfaces that are intuitive, effective, and efficient. Discover how to use natural language processing and machine learning to create conversational experiences that provide customers with personalized and relevant information, support, and recommendations
Explore the importance of placing the customer at the center of all business decisions and strategies and learn practical methods for gathering customer feedback, conducting customer research, and integrating customer insights into decision-making.
Build a consistent and seamless customer experience from the moment a customer learns about your brand to after the sale. Our speakers also cover best practices for resolving customer issues effectively and efficiently, and for continuously gathering and acting on customer feedback to drive improvement.
Good networking opportunity, inspirational topics
Great event, very well organized, and finally not only B2C but with a good mix of topics which make it interesting for everyone!
Customer Experience Director at Philips (74K+ employees)
Head of Customer Experience at Samsung Electronics (95K+ employees)
Marcus Nessler designs the Customer Experience of Samsung Electronics Germany as Head of Customer Experience since 2008. His responsibility includes the strategic development and operational management of all customer interactions, e.g. contact centers, digital services, content management, social media, and service marketing. Since 2018 he drove the transformation of Customer Support as a cost center towards a profit center.
Together with his team, he ensured Samsung Germany won frequently multiple CX awards for its customer journeys.
After graduating in business administration he previously worked at Hewlett-Packard in various German and worldwide management positions.
Beside of his responsibility at Samsung, Marcus is active member of a CX community in Germany and author of several CX articles published in Customer Experience specialist books.
Marcus lives with his wife, 3 daughters, and a dog in Mainz, Germany.
Director of Customer Experience at OLX Group (4.5K+ employees)
Aleksandra is a customer experience and marketing professional with +10 years of experience from top consultancy, corporate- and start-up like environment, working across multiple B2C, B2B2C and B2B industries. Aleksandra connects a strategic vision with execution, turns insights into tangible results, builds capabilities and shapes organizational culture and mindsets. She is innovative, results-oriented, comfortable working in multi-stakeholder and international environments.
Solutions Engineer at Okta (9K+ employees)
Vice President & Head of Solution One. CRM & Customer Care at CARIAD (4K+ employees)
Head of Global CS Customer Experience at Just Eat Takeaway.com (9.5K+ employees)
Agnes Akuamoah is a seasoned professional with over 10 years of experience in program and people management, specializing in strategically enhancing the customer experience. Currently serving as the Global Head of Customer Experience at Just Eat Takeaway, Agnes is at the forefront of revolutionizing customer interactions in the digital age.
With a keen focus on innovation, Agnes has spent the last 5 years spearheading groundbreaking initiatives that have redefined industry standards. Her expertise lies in leveraging data-driven insights to drive exceptional customer experiences, resulting in increased satisfaction and loyalty.
Agnes holds a Master's degree in International Business and Consulting, with a strong emphasis on strategic management. Her academic background, combined with her hands-on experience, equips her with a holistic understanding of the business landscape and enables her to develop and implement customer-centric strategies that yield tangible results.
Passionate about leveraging technology to create seamless and personalized interactions, Agnes is dedicated to pushing the boundaries of customer experience. Her visionary leadership and ability to translate customer needs into innovative solutions have earned her recognition as a dynamic industry leader.
Personality traits:
Keen on setting the right priorities and solving the right problems. Takes initiative and responsibility, sets direction, walks in integrity, empowers peoples, creates connection, listens, observes, is self aware, learns fast, grows, goes the extra mile, takes risks, creates, motivates, leads and that by example, cares, delivers and celebrates.
Director, Customer & Channel Value Stories - Global C&CL at The Coca-Cola Company (79K+ employees)
CIM Student with 9 years experience, working in Market research with a special focus on technology industry on both global and MEA levels. I spent most of this time in a client facing roles. I enjoy working on different Technology categories within different markets, challenging the market dynamics and adopting creative thinking to deliver insights that lead to both strategic and tactical business actions.
Customer Engagement & Omnichannel Capability Director, Commercial Strategy & Operations at GSK (70K+ employees)
Global Head Consumer Experience at Philip Morris International (69K+ employees)
Global Head of Customer Experience at Moody's Analytics (10K+ employees)
Dominique is an innovation-driven executive with deep experience designing, operationalizing and executing growth and customer-centric strategies across business units of Moody's Corporation, a $6.2B Fortune 500 Company.
Dominique is currently Moody's Analytics Head of Customer Experience, obsessing on improving customer experience at scale for more than 15,000 accounts.
A few recent accomplishments include:
• Transformed Moody's Analytics to double revenues within five years through organic growth and acquisitions.
• Achieved 10% increase in key segments' sales through cross-selling and higher retention rates.
• Improved customer digital engagement and Net Promoter Score (+5-10 points).
Head Customer Service DACH at Franke Home Solutions (8k+ employees)
Robin worked in different customer service and project management positions my entire career.
He spent approx. 5 years in in the US, leading the customer service teams of North America for a Swiss furniture company in New York.
He's currently leading approx. 35 employees in two locations in Germany and Switzerland, responsible for the Customer Service (Inside sales, after sales, sales back office) of the DACH organization of Franke Home Solution (kitchen appliances like taps, sinks, hoods, etc.)
Robin will finish his International Executive MBA from the University of St. Gallen in December this year.
Robin is very analytic and solution focused working and leadership approach. Focus on innovating the customer service experience through process improvements and digital solution.
Director, Head of DACH Customer Success at Workday (17K+ employees)
Director Customer Experience Transformation at Foundever (13K+ employees)
Our event is an outstanding gathering of CX professionals from Europe, reputable solution providers, and world-class experts. It’s an exceptional opportunity to expand your network in the DACH region and Europe and discuss the best practices in the CX domain.
Interact with our panelists, ask questions, discuss your challenges, and learn how the largest companies around the world have solved problems similar to yours and how they optimize their CX strategies. Our panelists are customer experience experts from diverse industries.
Our speakers discuss the latest trends in the CX field. The attendees can always engage in the discussion with questions and comments in the Q&A sessions. Most importantly, you learn how top companies are dealing with those challenges and you get inspiration on how you can improve the results of your team’s work.
Enjoy a spontaneous and engaging discussion around one of the CX hot topics. It’s a remarkable opportunity to address new challenges in a more practical way.
Access an international community of 100+ high-profile CX experts and decision-makers from top companies in the DACH region and have an insight into the new cutting-edge CX strategies and grab the chance to evaluate your accomplishments compared to your peers.
Enhance your conference experience by signing up for exclusive pre/post-event activities brought to you by our partners. Indulge in delectable dinner, raise a glass at a cocktail party, engage in thought-provoking roundtables, or sharpen your skills at a workshop.
Tasbih Taha
Aleksandra Swierzynska
Lily Pashova
990€
World-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies in Europe
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
2500€
World-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies in Europe
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
