Dominique Gribot-Carroz

Global Head of Customer Experience at Moody's Analytics (10K+ employees)

Dominique is an innovation-driven executive with deep experience designing, operationalizing and executing growth and customer-centric strategies across business units of Moody's Corporation, a $6.2B Fortune 500 Company.

Dominique is currently Moody's Analytics Head of Customer Experience, obsessing on improving customer experience at scale for more than 15,000 accounts.

A few recent accomplishments include:
• Transformed Moody's Analytics to double revenues within five years through organic growth and acquisitions.
• Achieved 10% increase in key segments' sales through cross-selling and higher retention rates.
• Improved customer digital engagement and Net Promoter Score (+5-10 points).