The Customer Experience Conference is a global series where 100+ high-profile CX professionals and decision-makers from Ireland come to share their expertise and meet their peers. The participants include CCXOs, VPs of CX, Heads of CX, and Directors from top global companies.
The Customer Experience Conference is an unparalleled opportunity for CX professionals passionate about delivering exceptional customer experiences. By attending, you will gain invaluable insights from industry leaders, learn about the latest trends and innovations in customer experience, and discover practical strategies to enhance your organization’s CX. The conference features engaging discussions, and ample networking opportunities, allowing you to connect with your peers and expand your professional network.
Find out how top companies are using real-time feedback tools and techniques to quickly respond to customer needs and expectations, and to identify and resolve issues before they escalate.
Construct a seamless and integrated experience across multiple touchpoints and digital channels and explore the benefits of an omnichannel approach, including increased customer engagement and loyalty. Master the delivery of an outstanding digital customer experience, including strategies for omnichannel engagement, personalization, and the use of data and analytics
Examine the impact of AI on enhancing customer experiences. Learn effective techniques for using AI to analyze customer data and feedback, and how to integrate these insights into service improvement and decision-making processes.
Build a consistent and seamless customer experience from the moment a customer learns about your brand to after the sale. Our speakers also cover best practices for resolving customer issues effectively and efficiently, and for continuously gathering and acting on customer feedback to drive improvement.
Leverage AI and chatbots to improve customer engagement and satisfaction and learn best practices for designing conversational interfaces that are intuitive, effective, and efficient. Discover how to use natural language processing and machine learning to create conversational experiences that provide customers with personalized and relevant information, support, and recommendations
Explore the importance of placing the customer at the center of all business decisions and strategies and learn practical methods for gathering customer feedback, conducting customer research, and integrating customer insights into decision-making.
Construct a seamless and integrated experience across multiple touchpoints and digital channels and explore the benefits of an omnichannel approach, including increased customer engagement and loyalty. Master the delivery of an outstanding digital customer experience, including strategies for omnichannel engagement, personalization, and the use of data and analytics
Learn how to move beyond reactive customer service to a proactive approach that anticipates customer needs and resolves issues before they arise. Explore techniques for implementing predictive analytics, customer journey mapping, and proactive communication strategies that not only improve customer satisfaction but also reduce service costs.
Create a seamless and enjoyable customer experience from pre-purchase to post-purchase and examine the different touchpoints in the customer journey and the impact they have on customer satisfaction. Uncover strategies for creating a consistent brand experience, ensuring a smooth handoff between channels, and resolving customer issues effectively.
Senior Vice President Fund Services - Client Experience at The Citco Group Limited (10k+ employees)
Head of CX and Digital at Vhi (1-5k employees)
Sarah West Keogh is a senior Customer Experience and Digital leader with a strong track record of delivering transformation in complex, highly regulated environments. As Head of CX & Digital at Vhi, she leads the organisation’s enterprise-wide customer experience strategy, digital channels, and insight capability through the Voice of the Customer function. She is responsible for shaping and delivering end-to-end customer journey transformation, ensuring that customer insight translates into measurable improvements in experience, performance, and business outcomes. With nearly three decades of experience in the insurance sector, Sarah’s career spans CX strategy, digital transformation, service design, innovation, and operational leadership. This breadth gives her a distinctive ability to connect customer needs with commercial priorities, and to mobilise organisations around meaningful, sustainable change. She leads large, multidisciplinary teams and holds accountability for CX performance across the organisation, including customer metrics, digital engagement, and experience outcomes across all channels. Sarah is particularly focused on harnessing CX and digital as strategic levers to enhance customer engagement, improve operational efficiency, and strengthen organisational performance ensuring that customer-centricity is embedded at the core of how the business operates.
Our event is an outstanding gathering of CX professionals from Ireland, reputable solution providers, and world-class experts. It’s an exceptional opportunity to expand your network in Ireland and Europe and discuss the best practices in the CX domain.
Interact with our panelists, ask questions, discuss your challenges, and learn how the largest companies around the world have solved problems similar to yours and how they optimize their CX strategies. Our panelists are customer experience experts from diverse industries.
Our speakers discuss the latest trends in the CX field. The attendees can always engage in the discussion with questions and comments in the Q&A sessions. Most importantly, you learn how top companies are dealing with those challenges and you get inspiration on how you can improve the results of your team’s work.
Enjoy a spontaneous and engaging discussion around one of the CX hot topics. It’s a remarkable opportunity to address new challenges in a more practical way.
Access an international community of 100+ high-profile CX experts and decision-makers from top companies in Ireland and have an insight into the new cutting-edge CX strategies and grab the chance to evaluate your accomplishments compared to your peers.
Enhance your conference experience by signing up for exclusive pre/post-event activities brought to you by our partners. Indulge in delectable dinner, raise a glass at a cocktail party, engage in thought-provoking roundtables, or sharpen your skills at a workshop.
Zhecho Dobrev
Sarah West Keogh
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1400€
A world-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
2500€
A world-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
