Frances Mowlds
Head of Customer Experience at Three Ireland (1-5k employees)
Frances Mowlds is Chapter Area Lead (Head-of) for Customer Experience at Three Ireland, leading teams that design and deliver customer-centric digital experiences. With a background in digital transformation, customer experience, and change leadership, she is passionate about leveraging technology, AI, and innovation to improve customer and employee experiences and drive meaningful business outcomes.
3:30 - 4:00 pm
Wednesday 14 October 2026
CX Beyond the CX Team: Building a Customer-Centric Agile Organisation
In Three Customer Experience is not owned by one team but enabled by an entire organisation. I will share practical examples of how to connect customer insight, agile delivery, digital transformation, and organisational culture to create experiences that customers value and businesses benefit from. Attendees will leave with actionable ideas for elevating CX from a function to a capability embedded across every team.