speaker-photo

Sarah Ladiges

Global Head of HR of ING Hubs (59k+ employees)
3:30 - 4:00 pm

Tuesday 30 June 2026

The Impact of AI and Digitalization on Our Workforce Composition and How We Prep to Shift

This session explores how AI and digitalisation are fundamentally reshaping workforce composition, shifting demand from repetitive, task-based roles towards more complex, analytical, and human-centric capabilities. It highlights how organisations should anticipate these shifts proactively, rather than reactively, to remain competitive and resilient. A key focus is on understanding which roles will evolve, which will diminish, and where entirely new capabilities are emerging. The “Prep to Shift” approach centres on equipping our workforce with the skills, mindset, and mobility needed to navigate this transformation, combining reskilling, upskilling, and internal talent redeployment. It also emphasises the importance of data-driven workforce planning and strong collaboration between HR, business leaders, and employees. Importantly, we will discuss the human side of transformation, ensuring engagement, clarity, and inclusion throughout the journey. Ultimately, AI is not just as a technology shift, but as a catalyst for redefining how we work, grow, and create value.