Tuesday 30 June 2026

From Support Function to Product Team: KPN's AI Journey in HR

At KPN, we are redefining HR from a support function into a product organization, with AI as a key accelerant. This talk opens with with how we got AI off the ground: the early decisions, the realities of implementation, and what it takes to move as an early adopter within a large organization. From there, it goes into the harder part of transformation: what changes when you stop treating HR as a support function and start running it like a product organization. This includes making different prioritization choices, redefining ownership and building new capabilities within your HR team.