With 25+ years of experience in leading HR operations and service transformation in complex transnational matrix organizations, I am now the Global Service Line Lead for HR SSC & Head of HR Shared Services. As a Certified ScrumMaster, I apply agile principles and practices to drive process excellence, continuous improvement, and change management across the HR service lines. My mission is to create the "Amazon" effect for all stakeholders by ensuring that all aspects of HR operations are managed effectively, efficiently, and compliantly. I ensure deep collaboration with IT and HR teams to implement new systems and technologies, align the service catalogue with the evolving business needs and HR practices, and monitor the performance indicators and improvement initiatives. As a Connectivity Accelerator, Digitization Enthusiast, and NWOW Ambassador, I am passionate about creating playgrounds where really cool things happen and empowering people to be the change they want to see in the world.