Tuesday 19 May 2026

More Tech. More Human. Redefining Employee Experience at Global Scale

HR has never had more technology nor more pressure to stay human. In this session, Magda Warda, Executive Director of Global People Services at Carrier, shares how Carrier is transforming its global HR services with a clear ambition: to create an employee experience that is both digitally advanced and deeply human. Tracing the journey from fragmented service delivery to a unified, experience‑led model, the focus will be on key strategic choices and initiatives shaping Carrier’s approach today. This session offers HR leaders a pragmatic and aspirational view on how to rethink how technology, AI, and human empathy can work together to build trust, simplicity, and impact at global scale.