The Customer Experience Conference is a global series where 100+ high-profile CX professionals and decision-makers from the DACH region and Europe come to share their expertise and meet their peers. The participants include CCXOs, VPs of CX, Heads of CX, and Directors from top global companies.
The Customer Experience Conference is an unparalleled opportunity for CX professionals passionate about delivering exceptional customer experiences. By attending, you will gain invaluable insights from industry leaders, learn about the latest trends and innovations in customer experience, and discover practical strategies to enhance your organization’s CX. The conference features engaging discussions, and ample networking opportunities, allowing you to connect with your peers and expand your professional network.
Find out how top companies are using real-time feedback tools and techniques to quickly respond to customer needs and expectations, and to identify and resolve issues before they escalate.
Create a seamless and enjoyable customer experience from pre-purchase to post-purchase and examine the different touchpoints in the customer journey and the impact they have on customer satisfaction. Uncover strategies for creating a consistent brand experience, ensuring a smooth handoff between channels, and resolving customer issues effectively.
Examine the impact of AI on enhancing customer experiences. Learn effective techniques for using AI to analyze customer data and feedback, and how to integrate these insights into service improvement and decision-making processes.
Leverage AI and chatbots to improve customer engagement and satisfaction and learn best practices for designing conversational interfaces that are intuitive, effective, and efficient. Discover how to use natural language processing and machine learning to create conversational experiences that provide customers with personalized and relevant information, support, and recommendations
Explore the importance of placing the customer at the center of all business decisions and strategies and learn practical methods for gathering customer feedback, conducting customer research, and integrating customer insights into decision-making.
Build a consistent and seamless customer experience from the moment a customer learns about your brand to after the sale. Our speakers also cover best practices for resolving customer issues effectively and efficiently, and for continuously gathering and acting on customer feedback to drive improvement.
Construct a seamless and integrated experience across multiple touchpoints and digital channels and explore the benefits of an omnichannel approach, including increased customer engagement and loyalty. Master the delivery of an outstanding digital customer experience, including strategies for omnichannel engagement, personalization, and the use of data and analytics
Co-founder and CEO at 10 Senses (0-500 employees)
Łukasz is the CEO of 10 Senses, a consulting company which helps organisations get a better understanding of their data assets and use them to drive their operations. He also holds the responsibilities of the AI Sector Expert at Digital Poland Foundation which is the main Polish NGO working on the topic of artificial intelligence.
His professional background lies in two domains: data science and management consulting. He holds a PhD in Economics from Warsaw School of Economics and an MA in Sociology from Jagiellonian University. Throughout his professional career he worked on various data science or data-focused problems in sectors such as Healthcare, Telco, Automotive, FMCG, Transportation.
Head of CXM at NTT DATA DACH (33K+ employees)
Director of Customer Success at emnify (0-500 employees)
Director Customer Experience Management at Zalando (10K+ employees)
Global Director of Commercial and Service Excellence, OLX Europe at OLX Group (4K+ employees)
CX Expert & Advisor
Aleksandra is a customer experience and marketing professional with +10 years of experience from top consultancy, corporate- and start-up like environment, working across multiple B2C, B2B2C and B2B industries. Aleksandra connects a strategic vision with execution, turns insights into tangible results, builds capabilities and shapes organizational culture and mindsets. She is innovative, results-oriented, comfortable working in multi-stakeholder and international environments.
Director Customer Experience Stellantis Germany (270K+ employees)
Head of Customer Interaction Management at BMW Group (55K+ employees)
Co-Founder at Caplena (0-500 employees)
Pascal, one of Caplena’s Co-Founders and Machine Learning Engineer, combines deep AI development in Natural Language and Computer Vision with vast experience in bringing AI technology into products. Pascal developed patented AI software for one of the largest insurance software providers in the world before founding Caplena. He holds a master’s degree in interdisciplinary sciences from ETH Zurich.
Director of UX & Customer Insights at Heidelberg Materials (50K+ employees)
Our event is an outstanding gathering of CX professionals from Europe, reputable solution providers, and world-class experts. It’s an exceptional opportunity to expand your network in the DACH region and Europe and discuss the best practices in the CX domain.
Interact with our panelists, ask questions, discuss your challenges, and learn how the largest companies around the world have solved problems similar to yours and how they optimize their CX strategies. Our panelists are customer experience experts from diverse industries.
Our speakers discuss the latest trends in the CX field. The attendees can always engage in the discussion with questions and comments in the Q&A sessions. Most importantly, you learn how top companies are dealing with those challenges and you get inspiration on how you can improve the results of your team’s work.
Enjoy a spontaneous and engaging discussion around one of the CX hot topics. It’s a remarkable opportunity to address new challenges in a more practical way.
Access an international community of 100+ high-profile CX experts and decision-makers from top companies in the DACH region and have an insight into the new cutting-edge CX strategies and grab the chance to evaluate your accomplishments compared to your peers.
Enhance your conference experience by signing up for exclusive pre/post-event activities brought to you by our partners. Indulge in delectable dinner, raise a glass at a cocktail party, engage in thought-provoking roundtables, or sharpen your skills at a workshop.
How to interact with our BMW Motorrad customers on various digital platforms.
Digital customer journeys and their impact on the sales funnel.
In this discussion, we delve into how actionable data, advanced analytics, collaboration with stakeholders and innovative technologies are crucial in enhancing the customer journey by effectively identifying and eliminating defects. We will explore how Zalando tackles common and complex challenges in the e-commerce fashion industry, streamlines processes, and integrates cutting-edge Generative AI to establish a robust governance structure that continuously drives improvements in customer satisfaction.
There are very few industries that are confronted with such a wide variety of customer feedback as airlines: From online booking experiences to spontaneous lounge encounters, restful security checks, onboard feasts, and clogged toilets to exploding doors - the range of topics is enormous.
This poses great challenges for CX teams. How do you manage to represent the feedback both in overarching quantitative metrics and in detail, such as by NPS drivers for specific passenger groups?
In this presentation, we show what a modern CX process can look like, from the creation of a MECE collection of topics to the fine-tuning of the AI to the exploration of the results through dashboards and AI summaries. The entire process is underpinned with real airline review data and accompanied by a case study.
990€
World-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies in Europe
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
2500€
World-class conference
Access to an international community of 100+ high-profile CX experts and decision-makers from top companies in Europe
Inspiring speeches and presentations
Enjoy lunch, coffee, and unlimited drinks
Participate in dynamic panel discussions
Opportunities for one-to-one meetings
Live interviews
Ample hours for networking and relationship building
