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Nadia Ness

Nadia Ness

Nadia is an experienced leader in large-scale customer transformations. With a background in omnichannel CX, her career expands over several industries including telecoms, utilities, finance, and retail. Nadia started her career on the shop floor and uses that experience to keep her humble when creating a people-focused strategy that delivers business growth. A good day at work for Nadia would be one that involves learning something new, with a bit of fun along the way. She lives in Scotland with her husband and rescue dog.

Position: Global Head of Transformation, Customer Support - IKEA (225K+ Employees)
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