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CX 3.0 Conference, DACH A hub for customer experience professionals from top-notch companies in the DACH region and Europe 4 May 2023, Berlin

About Our Event

The Customer Experience 3.0 conference is a global series where 100+ high-profile CX experts and decision-makers from the DACH region and Europe come to share their expertise and meet their peers. The participants include CCXOs, VPs of CX, Heads of CX, and Directors from top global companies.

Topics

Event's Activities

Networking & 1:1 Meetings

Community & Benchmarking

Presentations

Engaging in Panel Discussions and Q&A

Live Interviews

100+ CX Professionals

Our Impressive Line-Up of Speakers

team-member-4894-feautured-image
Head of eBusiness & Customer Experience leader - Continental (193K+ Employees)
Director Customer Relations & Experience - Michael Page (7.5K+ Employees)
Head of Customer Experience and Digital Transformation - Straumann Group (4K+ Employees)
Head of Customer Experience - Ada Health (300-500 Employees)
Director Customer Experience and Delivery, Global - MSD (68K+ Employees)
Vice President, Group Marketing - DKSH (33K+ Employees)
Head of Customer Experience Personal & Business Customers - Danske Bank (22K+ Employees)
Head Of Customer Experience - MediaMarktSaturn (52K+ Employees)
Global Head of Transformation, Customer Support - IKEA (225K+ Employees)
Marketing Consultant
Vice President, Head of Global Operations & Customer Experience - Oriflame (6K+ Employees)
Senior Director, Digital Customer Experience - Danfoss (40K+ Employees)

Learn the best practices in the CX space

How to build a successful customer-centric strategy and create a holistic CX program.

Your customer experience strategy plays a crucial role in your company’s success. We are gathering 100+ high-profile customer experience professionals from top-notch companies in the DACH region, so you can discuss the challenges and explore the latest trends and solutions within the CX sphere.
By attending our event, you have an exceptional chance to expand your network and benchmark your performance against your local and international peers.

Event Schedule

May 4, 2023
Agenda
Grand Opening Presentation
9:00 AM
9:30 AM
Holger Moewes
Agenda
Customer experience promise into action.
9:30 AM
10:00 AM
Alexandra De Greck
Agenda
Panel Discussion: Developing a human-centric CX strategy in a data-driven world.
10:00 AM
10:30 AM
Nadia Ness & Victor Bosch
Agenda
Presentation
10:30 AM
11:00 AM
Agenda
Coffee Break/Networking
11:00 AM
11:30 AM
Agenda
Presentation
11:30 AM
12:00 PM
Agenda
Designing a customer way of working.
12:00 PM
12:30 PM
Helge Tennø
Agenda
Presentation
12:30 PM
1:00 PM
Agenda
Lunch Break
1:00 PM
2:00 PM
Agenda
Panel Discussion: How to build an Omnichannel customer experience.
2:00 PM
2:30 PM
Agenda
Live Interview: Developing a Systematic Customer-Centric Approach.
2:30 PM
3:00 PM
Priscilla Resende Batista
Agenda
Best Customer Experience: how to really put your B2B customer first.
3:00 PM
3:30 PM
Claudio Toldi
Agenda
Presentation
3:30 PM
4:00 PM
Agenda
Coffee Break/Networking
4:00 PM
4:30 PM
Agenda
Composable Experience – How to design for change.
4:30 PM
5:00 PM
Bo Kramer
Agenda
Customer Experience as catalyst to exploit scarce resources.
5:00 PM
5:30 PM
Janine Hagen
Agenda
How to accelerate the digitization of your customer journeys.
5:30 PM
6:00 PM
Simon Bach Peters

May 4, 2023

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Tickets

Book your tickets now

  • 800
  • Professionals
    per ticket
    • World-class conference.
    • Access an international community of 100+ high-profile customer experience experts and decision-makers from top companies in the DACH region.
    • Inspiring speeches and presentations.
    • Engaging in panel discussions and live interviews.
    • One-to-one meetings.
    • Numerous hours of networking.
  • 2500
  • Solution providers & consultants
    per ticket
    • World-class conference.
    • Access an international community of 100+ high-profile customer experience experts and decision-makers from top companies in the DACH region.
    • Inspiring speeches and presentations.
    • Engaging in panel discussions and live interviews.
    • One-to-one meetings.
    • Numerous hours of networking.

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