Location
Virtual conference
Date
8-9 September 2022
Speakers
35 CX experts
Seats
100+ CX professionals

About This Event

NETWORKING & 1:1 MEETINGS
Our event is an outstanding gathering of CX professionals from Europe, reputable solution providers, and world-class experts. It’s an exceptional opportunity to expand your network in the DACH region and Europe and discuss the latest challenges in the CX space. Most importantly, you learn how top companies are dealing with those challenges and you get inspiration on how you can improve the results of your team’s work.
Live Interviews
Enjoy a spontaneous and engaging discussion around one of the CX hot topics. It’s a remarkable opportunity to address CX challenges in a more practical way.
Engaging Panel Discussions and Q&A
Interact with our panelists, ask questions, discuss your challenges, and learn how the largest companies around the world have solved problems similar to yours and how they optimize their CX operations. Our panelists are CX experts from diverse industries.
Community & Benchmarking
Access an international community of 100+ high-profile CX experts and decision-makers from top companies in the DACH region and have an insight into the new cutting-edge CX strategies and grab the chance to evaluate your accomplishments compared to your peers.
Presentations
Our speakers discuss the latest trends in customer experience. The attendees can always engage in the discussion with questions and comments in the Q&A sessions.
Join the conference from anywhere
Attend our conference whether you're at your office, home office, or anywhere. Cut the time and cost of international travel and accommodation and stay safe while you're interactively engaging in our event.

Our Speakers

Anders Rønnebech Jensen

Anders Rønnebech Jensen

VP Marketing and Customer Experience - Mastercard (24K+ Employees)
Heini Enlund

Heini Enlund

Head of Customer Experience - KONE (60K+ Employees)
Guillaume Deudon

Guillaume Deudon

VP Digital Customer & Commerce - Firmenich (10K+ Employees)
Felix Kaiser

Felix Kaiser

Head of customer journeys - Frontiers (2K+ Employees)
Aleksandra Swierzynska

Aleksandra Swierzynska

Global / European Director of Customer Experience - OLX Group (10K+ Employees)
Vikram Mehta

Vikram Mehta

Head of Continuous Improvement - A.P. Moller - Maersk (100K+ Employees)
Thomas Gylling

Thomas Gylling

Director, Marketing and Customer Experience (CX) - Konecranes (18K employees)
Kavita Jain

Kavita Jain

Principal for Customer Experience - Amazon Web Services (100K+ Employees)
Franca-Sofia Fehrenbach

Franca-Sofia Fehrenbach

Director, Customer Experience - TeamViewer (1.5K employees)
Vish Patel

Vish Patel

Director, Customer Experience EMEA - Lumen Technologies (38K employees)
Dr. Christian Velten

Dr. Christian Velten

Strategic Lead Digital Customer Experience - Roche (14K+ employees)
Ines Pettigrew

Ines Pettigrew

Group VP Marketing, Communications, CX, Commercial development - Caverion (14K employees)
Krishna Ranchhoddas

Krishna Ranchhoddas

Head of Customer Experience & Continuous Improvement Leader - Tecan (2K+ employees)
Justina Veseli

Justina Veseli

Head of Customer Experience - The Adecco Group (30K+ Employees)
Gregor Stetina

Gregor Stetina

Head of Customer Management - International Markets - UNIQA Insurance Group AG (13K+ Employees)

Our Sponsors

Agenda summary

    Welcome & Sign
    08:30 - 9:00 (CET)
      Presentation
      9:00 AM - 9:30 AM (CET)
        Presentation
        9:30 AM - 10:00 AM (CET)
          Presentation
          10:00 AM - 10:30 AM (CET)
            Mini panel (How to Build an Omnichannel Customer Experience?)
            10:30 AM - 11:00 AM (CET)
              Presentation
              11:00 AM - 11:30 AM (CET)
                Presentation
                11:30 PM - 12:00 PM (CET)
                1:1 meetings / coffee break
                12:00 PM to 12:30 PM
                Lunch break
                12:30 PM - 1:30 PM (CET)
                  Mini panel (Bringing Privacy and Data Security to a Hyper-Personalized Customer Experience)
                  1:30 PM - 2:00 PM (CET)
                  Presentation
                  2:00 PM - 2:30 PM (CET)
                    Presentation
                    2:30 PM - 3:00 PM (CET)
                      Presentation
                      3:00 PM - 3:30 PM (CET)
                      Presentation
                      3:30 PM - 4:00 PM (CET)
                        Presentation
                        9:00 AM - 9:30 AM (CET)
                          Presentation
                          9:30 AM - 10:00 AM (CET)
                            Presentation
                            10:00 AM - 10:30 AM (CET)
                            Mini panel (The Evolution of CX Amid the Advent of Virtual Reality, Augmented Reality, and the Metaverse)
                            10:30 AM - 11:00 AM (CET)
                            Presentation
                            11:00 AM - 11:30 AM (CET)
                              Presentation
                              11:30 PM - 12:00 PM (CET)
                                1:1 meetings / coffee break
                                12:00 PM - 12:30 PM (CET)
                                Lunch break
                                12:30 PM - 1:30 PM (CET)
                                  Mini panel (Developing a Human-Centric CX Strategy in a Data-Driven World)
                                  1:30 PM - 2:00 PM (CET)
                                  Presentation
                                  2:00 PM - 2:30 PM (CET)
                                  Presentation
                                  2:30 PM - 3:00 PM (CET)
                                    Presentation
                                    3:00 PM - 3:30 PM (CET)
                                      Presentation
                                      3:30 PM - 4:00 PM (CET)

                                      Ticket Price

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